Are you having trouble logging into Nova Island?
You may need to update your app!
If you’re seeing the image below when you try to connect, please visit the Nova Island page in the App Store or Google Play Store and force update the app:
On iOS devices, the app store page should have a button that says “UPDATE” instead of “OPEN.” Tap that button to get the latest version of Nova Island!
If you continue having trouble on Android, please follow the instructions below:
Manually update on Android:
Due to a Google Play Store bug, automatic updates don’t work on Android. Follow the steps below to update your Nova Island app manually, instead.
Step 1: Tap and hold on the app.
Step 2: Tap the “App info” option.
Step 3: Tap “Force stop” if the app is running, then tap “Advanced” to view more options.
Step 4: Scroll down to the bottom and tap “App details.”
Step 5: Make sure you’re connected to the internet and tap the green “Thirteen Games” text.
Step 6: Tap the back button to return to the Google Play store. For some weird reason, this allows you to update the app.
Step 7: Now you should see the green “Update” button appear. Tap it to update the app and then you should be ready to login into the latest version of Nova Island!
If you have any trouble updating your Nova Island after following the steps above, please post your issue in the #tech-support channel of our Discord server and we’ll respond to your question soon.
- the thirteen games team